Frequently Asked Questions

To place an order please browse our website and order online. One of our Customer Service representatives or couriers will be in touch to arrange delivery.

Alternatively, please contact us by email on Customer Services at sales@mode-furniture.co.uk, or call us on 01642 989725.

All prices on site are exclusive of VAT. VAT will be added at checkout.

We have prepared a selection of furniture packages to help you furnish one, two and three bed + properties.

For further advice, or to curate a bespoke furniture package, please get in touch via Whatsapp Chat in the bottom right, email at Sales@mode-furniture.co.uk, or call us on 01642 989725.

All products that are out of stock have a ‘Back In Stock Notification’ tool on their product information page.

Please enter your email address using this tool and we will be in touch by email once the product is available again.

Alternatively, please contact our Customer Services team on Sales@mode-furniture.co.uk, or call us on 01642 989725 for suggestions of a suitable alternative.

Yes, all furniture items have a 12-month warranty with MODE FURNITURE.

Our delivery charges are advised at the point of checkout (based on your location and order contents) and include a ‘drop to door’ service. If you would like our full ‘Assemble and Install’ service including delivering the item inside the property, product assembly, placing the item in situ and removing all packaging, please select our ‘Assemble and Install’ service when placing your order.

Delivery is based on a combination of the weight and dimensions of the items in your order, and the delivery postcode. Our delivery charges are advised at the point of checkout. For more information please email Customer Services at Sales@mode-furniture.co.uk, or call us on 01642 989725

We are pleased to offer an ‘Assembly & Installation’ service. This can be added at the point you select your item or can be added later when you are ready to checkout. Our uniformed and skilled MODE FURNITURE Interiors installation staff to deliver your furniture to the room required, assemble it and remove all the packaging. This service includes delivering the furniture to the required room(s) inside the delivery address including carriage up or down up to two flights of stairs (please inform us when you order if the furniture will need to be carried further than this without the use of a lift). Also included is our key collection facility; we are happy to collect keys from a nearby location or liaise with tenants / building managers / owners / agents (the Access Contact) as required. We will unwrap and assemble all items and remove all packaging.

Many of our products are available for speedy delivery from our Teesside warehouse.

We aim to deliver orders for addresses within a 100 mile radius of our HQ warehouses within 7 working days of the order having been placed.

Please email our Customer Services Team at Sales@mode-furniture.co.uk, or call us on 01642 989725.

Once an order is placed a member of our Logistics Team or one of our chosen couriers will be in touch to arrange a convenient date for your order to be delivered.

Our operations team always call a day or two before to book the delivery in and offer time slots.

We try to be as flexible as it is possible to accommodate the best delivery time to the needs of our customer.

We also offer key collection service; we are happy to collect keys from a nearby location or liaise with tenants / building managers / owners / agents (the Access Contact) as required.

If you have opted for our ‘Delivery Only’ service and would like us to leave your item(s) with a neighbour, please inform us prior to delivery.

If you become aware that you will not be available on the arranged delivery date and would like to reschedule, please contact us as soon as possible on 01642 989725.

If we are not able to complete a scheduled delivery, our Operations Team will get back in touch the next day to schedule another date.

Yes, you are able to collect from warehouse.

Please let us know when you place your order that you would like to collect it.

Our logistics team will be in touch to arrange a collection date. You will need to provide proof of purchase and ID on collection.

Please contact our Operations Team at Sales@mode-furniture.co.uk, or call us on 01642 989725

The cost of furniture removal is calculated by item.

This can be added to your order online on a like-for-like basis (i.e. if you are purchasing an item we can remove a similar item while we deliver your new item), just select this service when you add an item to your order or at checkout.

Please contact our Customer Services Team at Sales@mode-furniture.co.uk, or call us on 01642 989725 to arrange a tailored quote for furniture removal.

To cancel or amend your order, please email our Customer Services Team at Sales@mode-furniture.co.uk, or call us on 01642 989725, quoting your order number or invoice number, and providing your name and address.

Please note that this right does not apply to build to order, made-to-measure goods or goods which are made to your specification.

If an item is delivered damaged please email our Customer Services Team at Sales@mode-furniture.co.uk, or call us on 01642 989725 and we will arrange for a replacement item to be delivered.

Please keep your invoice or receipt for anything you buy from us. It will ensure we can help you if you need to send something back.

Where you are a consumer based in the UK or EU and you have bought goods via our website, over the telephone or via email, you have the right to cancel your contract for any reason, until 14 days after you (or a person nominated by you to accept delivery on your behalf) receives the goods, or where the goods are delivered in instalments, until 14 days after you (or a person nominated by you to accept delivery on your behalf) receives the last instalment of the goods.

To cancel your contract, you can email our Customer Services Team at Sales@mode-furniture.co.uk, or call us on 01642 989725 or write to us at Mode Furniture, 90 Newport Road, Middlesbrough TS15JD quoting your order number or invoice number and providing your name and address.

Please note that this right does not apply to build to order, made-to-measure goods or goods which are made to your specification.

Please see our full Terms and Conditions for details.

Please refer to our Privacy Policy for more information

If you have any complaints or wish to contact us for any reason, you can email our Customer Services Team Sales@mode-furniture.co.uk or call us on 01642 989725.

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